Terms and Conditions

1. Informational Purposes Only

The content provided on this website is for general educational and informational purposes regarding residential steam and hydronic boiler repair, radiator troubleshooting, and plumbing services in New York City. The information does not constitute a formal engineering assessment or binding contractual quotation until an on-site physical evaluation is conducted.

2. Service Dispatch and Availability

Inquiring by telephone at (315) 202-8009 does not guarantee an immediate service appointment, specific arrival time, or fixed outcome. Dispatch availability is subject to technician scheduling, traffic conditions across Kings County, weather, and parts availability.

3. Gas Safety Protocol

If you smell natural gas or suspect an active gas leak, leave the building immediately without operating switches or creating ignition sources. Contact National Grid (1-718-643-4050) or 911 from a safe location outside the structure. Do not rely on website instructions or phone service requests during an active gas emergency.

4. Limitation of Liability

NY Plumbing and its operators shall not be held liable for any damages resulting from website downtime, technical inaccuracies, or actions taken by users prior to receiving on-site professional heating assistance.

5. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of New York and applicable municipal codes of the City of New York.

6. Contact Information

For inquiries regarding these Terms and Conditions, please contact us by phone at (315) 202-8009.